All items will be inspected prior to issuance of credit. Items that you return or exchange must be in new and unused condition along with the original packaging. A 30% re-stocking fee will be assessed to any returned item. If it is found that the product is defective, a refund of the purchase price or replacement item will be granted to the consumer.
In the event a consumer wishes to return a metal detector, ALL stock items included with the detector (i.e. detector, manuals, coils, headphones, etc.) must be sent back in the original box and unused. Additionally, any items that are included in the Bundle Package, must be returned in original packaging and unused. All returned items are shipped at the consumers expense. If the product was initially shipped at Gold Rush Guys expense, the shipping costs will be deducted from the original purchased amount. All shipping costs are non-refundable.
For reasons of efficiency, we prefer that orders are placed through the Gold Rush Guys website. While we are happy to answer questions and help you with your purchase, orders placed by telephone are subject to a 5% handling fee.
Special Orders and Items Out Of Stock
In general, items listed on the Gold Rush Guys website are available for immediate shipping. Occasionally some items are not immediately available for shipment and may need to be back-ordered. If an item is out of stock, we will attempt to notify you and offer you the choice of waiting for it to become available or removing the item from your order.
Special Order items are normally available for shipment within 14 days. If your item has not been received within 30 days, you will be notified and your credit card/PayPal account will be refunded.
If you have questions regarding these policies, please contact us.